NEWTON Technologies Takes First Place in the Czech Contact Center Award

NEWTON Technologies Takes First Place in the Czech Contact Center Award

NEWTON Speech Analytics solution (NSA) (by NEWTON Technologies) won in the Czech Contact Center Award. The solution for voice recognition and voice-to-text transcript adjusted especially for call center Conectart has been awarded as the best in the category of Front-Office for outbound communications projects. The announcement took place at the 17th Call Center Conference, which took place on 11/22/2017 in Prague.

The winning NSA project facilitates and accelerates the work of Conectart´s controllers. With literal transcription and automatic identification of themes and phrases, controllers can pay attention only to key passages and can quickly rate the quality of the call. The solution can transcript and analyze the recording within minutes and works not only for Czech, but also for Slovak, Polish, and other Slavic languages.

NEWTON Technologies, a.s, is leader of Czech, Slovak and Polish market in voice control technology and automatic transcription of speech. In-house technology is being developed in cooperation with the Technical University of Liberec. A regular upgrade of the dictionaries, in relation to the current events, is guaranteed thanks to the sister company NEWTON Media, a.s., a leader in media monitoring on the Czech market.

NEWTON Speech Analytics is a call center solution that thanks to the STT technology enables to transcript audio recordings into text formats across multiple languages. Using the web portal, the transcripts are displayed along with the queries and other analyzes. The user can use full text search in call transcripts; check the predefined queries; rate the recordings or track analyzes over these data.

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